Refund policy
At MCB Vision, your satisfaction comes first. If you’re not happy with your purchase, we’ll work with you to find the best solution. Our 30-day resolution policy often allows us to fix issues without needing a return.
Quick Summary
- 30-Day Resolution – Most issues solved without a return.
- Easy Cancellation – Cancel within 24 hours of purchase.
- Hassle-Free Refunds – If a return is needed, refunds are processed within 7 business days after approval.
- Return Shipping – Paid by customer unless item is defective or incorrect.
- Damaged/Wrong Items – Contact us immediately for a quick fix.
1. Order Cancellation
- You have 24 hours to cancel.
- Request by emailing hello@mcb-vision.com.
- If shipped, please follow the return process below.
2. Resolving Issues Without a Return
- Contact us within 30 days at hello@mcb-vision.com
- We aim to provide the easiest resolution possible without needing a return.
3. Return Eligibility
- Product must be in good condition with original packaging.
- Receipt or order confirmation required.
- Excessively worn/damaged items may not qualify.
4. How to Return
1. Email hello@mcb-vision.com before sending anything back.
2. Follow instructions from our team.
3. Customer pays shipping unless due to our error.
4. Refund issued within 7 business days once approved.
5. Issues, Damages, or Wrong Items
- Inspect your order upon delivery.
- If defective/damaged/incorrect, email hello@mcb-vision.com with a photo for quick resolution.
6. Non-Returnable Items
- Custom/personalized products.
- Items discounted from 10% or more.
7. Exchanges
- No direct exchanges.
- Return item, then place a new order.
8. Refund Processing
- Refunds within 7 business days after inspection.
- Returned to original payment method.
- Bank/payment provider times may vary.
Need Help?
📧 Email: hello@mcb-vision.com
🏢 Address: 254 Chapman Rd, Ste 208 #10558, Newark, Delaware 19702, USA
📞 Phone: +1 (816) 336-2475
